Listening to and learning from people and their families drives us to keep innovating and improving what we do.
Our quality team uses many ways to help us meet the high standards of people we support, and provide services that people really want.
Here are just some of the things we do:
- We are registered with the Care Quality Commission (CQC), the independent regulator of health and adult social care in England. CQC regularly inspects our services. We are one of two organisations contracted by CQC to recruit, train and manage Experts by Experience – people with direct experience of using health and social care services who support CQC service monitoring and inspection.
92% of our services have been judged “Good” by CQC, the independent regulator of health and adult social care in England, and none “Inadequate”.
- We are founding signatories to the Driving Up Quality Code (DUQC), a voluntary code of conduct created for and by providers in response to the abuse of people with learning disabilities at Winterbourne View. We encourage wide ranging feedback at our driving up quality events, including people we support, their families to independent consultants, and publish our DUQC assessments. Our Managing Director, Sarah Maguire, was co-writer of the DUQC and continues to be closely involved in promoting it and many other social care initiatives to improve standards for people with learning disabilities.
- Our quality audit team uses a suite of tools to assess and examine support from multiple perspectives. We look at how well support is planned and delivered and include observation and consultation with people we support, their families and their staff. This means we can provide support and advice on potential improvements. Our work is supported by a team of Quality Checkers - people who use services, employed by us to give honest feedback on the services we provide. We also support and encourage our managers to self-assess the quality of support that they are responsible for so good practice can be recognised and celebrated and continual improvements encouraged.
- Our thorough approach to safeguarding adults at risk demonstrates our commitment to keeping people safe, ensuring their rights are promoted and protected. All incidents are collated nationally and reported to our Board of Trustees. A Safeguarding Committee chaired by a Trustee, who is a family carer, and attended by an independent expert from the Ann Craft Trust, a rights and safeguarding charity, reviews safeguarding incidents and makes recommendations. Our Organisational Learning Group then ensures that lessons are learned and shared across Choice Support.
Your feedback helps us continue improving our services. Please get in touch, as we welcome your compliments, complaints and comments.