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Choice Support helps to launch new Driving Up Quality Code at the House of Commons

Laura Broughton, Expert by Experience with Alan Rosenback, Special Policy lead at CQC

Sarah Maguire, Quality Director at Choice Support and Laura Broughton, a CQC Expert by Experience spoke at the House of Commons on 10 Sept 13 to announce a new code which aims to ensure that the abuse that happened at Winterbourne View never happens again.

Norman Lamb minister of State for Care and Support speaking at launch of DUQC Sept 13The Driving Up Quality Code is a voluntary code that has been launched by the Driving Up Quality Alliance which is led by the Housing and Support Alliance and supported by other member organisations that between them represent 80% of all learning disability service providers across the country.

Steven Rose, Choice Support’s Chief Executive is vice chair of the Housing and Support Alliance and Choice Support was heavily involved in the development of the code and supporting assessment tool. Choice Support is also proud to be the first provider to sign up to the code.

Sarah and Laura joined Norman Lamb - Minister of State for Care and Support, Paul Burstow - MP and former Minister of State for Care, Alicia Wood - Chief Executive of the Housing and Support Alliance and others to set out the need for the code and what it is looking to achieve. 

The code aims to:

  • Drive up quality in services for people with learning disabilities that goes beyond minimum standards.
  • Create and build a passion in the learning disability sector to provide high quality values-led services.
  • Provide a clear message to the sector and the wider population about what is and what is not acceptable practice.
  • Promote a culture of openness and honesty in organisations.
  • Promote the celebration and sharing of the good work that is already out there.

 Speaking at the House of Commons Paul Burstow, said “The Driving up Quality Code is the sort of initiative that every Minister always wants”. Alicia Wood, Chief Executive of the Housing and Support Alliance said “If an organisation is not signed up to the Code there’s probably something wrong with them”

Talking about the code and Choice Support’s involvement in making this happen Sarah Maguire said 

“This time things feel different – people who use services; their families and providers came together and gave us their time; thoughts and energy to produce a code that gets to the heart of what quality is really about.

 The Code is not about being told what to do by Government, Commissioners or Regulators – it is about providers wanting to listen, learn and share their stories of what makes a good service. Providers chose to do this because they know it is the right thing to do.

 At Choice Support we do our best to put the people we support and quality of service at the forefront of everything we do. This can be difficult at times, particularly when faced with reduced funding but we understand that we need to constantly focus on quality and must not get complacent. Whilst we hope we get it right most of the time, we like to think that we have always been transparent on the odd occasion when things do go wrong.

 This openness and willingness to learn from our mistakes has helped us build longstanding relations and we believe that signing up to the code of conduct fits with our values to improve the lives of the people we support”.

To ensure this permeates the whole organisation, Choice Support plans to launch this internally using three full day workshops. We aim to get around 40 people at each day including a range of people we support, family carers, commissioners, front line staff, senior management and board members.

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