cqc ratings

North West

Trying out boxercise for the first time at our Living Well workshop in Stockport.

"The staff are excellent, very caring, understanding and provide an excellent service that goes beyond the call of normal duty." Relative of person supported in Stockport, interviewed by CQC inspector, 2014.

Along with our subsidiary, the Lady Verdin Trust, we support people with learning disabilities, autism, physical disabilities and mental health needs across much of the North West.

We also offer disabled people employment opportunities as Care Quality Commission (CQC) Experts by Experience

All of our services in the area are rated “good” by CQC.

Positive feedback

"It is good to know that [relative] is safe, cared for and happy." Relative interviewed by CQC inspector (Stockport), 2014

"The staff, especially [team manager] are excellent, very caring, understanding and provide an excellent service that meets [relative] needs and goes beyond the call of (normal) duty." Relative interviewed by CQC inspector (Stockport), 2014

“Staff members we spoke with were positive about how the service was being managed. During the two home visits we observed them interacting with the people they were supporting in a professional, caring and friendly manner. All of the staff members and relatives we spoke with were positive about the service and the quality of the support being provided.” CQC inspection report, LVT, Daily Options, 2016

“We spoke with one relative during a home visit and a further three on the telephone regarding the service being provided to their relatives. Comments were wholly positive about the service, the quality of care and the staff members working for Daily Options.” CQC inspection report, LVT, Daily Options, 2016

"Professional, turn up on time and are very caring. Very respectful, very pleased", "Met some lovely ladies, all the ladies are brilliant", "The girls love the job and always tell me if they have a problem with staffing. I have enough confidence in them to go away for a couple of nights", "Very good, no problems, staff are all very nice, working well" and "[My relative] is very well cared for." Comments about staff from the CQC inspection report, LVT, Daily Options 2016

“During the home visits we saw there was good interaction, communication and understanding between the staff and the people who were receiving care and support. The relationships between the people being supported and the staff members were warm, respectful, dignified and with plenty of smiles. One of the staff members we spoke with told us, 'I am really well, supported, it is brilliant, managers and colleagues are really good.'" CQC inspection report, LVT, Daily Options 2016

"The relatives we spoke with said that they were always kept fully informed by staff members." CQC inspection report, LVT, Daily Options 2016

"I absolutely love it. Very good service, management is always available", "Best thing I ever did coming to this job. Everything runs smoothly, never have any worries." Quotes from staff members, CQC inspection report, LVT Daily Options 2016

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Tags in this document: Experts by Experience

 

Contact us

Looking for support

Email: enquiries@choicesupport.org.uk
or telephone: 0207 261 4100

Jobs & volunteering

View our current job vacancies


Crewe Office

196 Nantwich Road
Crewe
CW2 6BP

01270 256700

www.facebook.com/Ladyverdintrust/


Stockport Office

Top Floor
48 Middle Hillgate
Stockport
SK1 3DL

0161 672 9270


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