cqc ratings

Yorkshire & North East

Learning to play the guitar is a great hobby. It's a new skill to feel confident about and helps connect you with other people interested in music.

“I have been using Choice Support a while now. I am happy with them. I feel safe. It’s the first time I have felt safe. I can talk to staff. I trust them. They listen to me. They have never let me down.” Person interviewed by CQC inspectors, 2015.

We support people with learning disabilities and other support needs including autism and dementia across Yorkshire and the north east.

In our recent CQC report we received a “good” overall rating with an “outstanding” for caring. Outstanding ratings are only given to a tiny proportion of services.

Over the past few years we have been working with IBK, a family run organisation in Sheffield to help us improve the way we work with families and to think about doing things in completely different ways.

We work in partnership with Monkfish Productions, based in Newcastle, using their life-sized anatomically correct dolls to provide workshops across the country that help people with learning disabilities learn more about their health and relationships.

Positive feedback

“People who used the service and their relatives spoke highly of the staff who supported them and they told us how much they enjoyed living in their home. We spoke with caring staff who involved and supported people who used the service to make decisions and choice in their lives to maximise their independence and potential.” CQC inspection report March 2015

“There was a strong emphasis on promoting and sustaining improvements and this was evidenced by the changes that had been implemented since our last inspection with a restructure in process with strengthened management and leadership.” CQC inspection report March 2015

“I have been using Choice Support a while now. I am happy with them. I feel safe. It’s the first time I have felt safe. I can talk to staff. I trust them. They listen to me. They have never let me down.” Individual interviewed by CQC inspectors, March 2015

“A relative of a person who used the service told us their family member had been using Choice Support for about 3 years. They told us they thought it was ‘wonderful’ and that when their relative comes to visit they can’t wait to get back to the home. 'That’s how happy they are. They are safe.'” CQC inspection report March 2015

"I enjoy my job and feel I make small differences to the lives of others each day. Overall I am happy working as part of a lovely team at Choice Support." Staff Survey, 2015

“I have worked for Choice support for 6 months now as a Homes Manager, during this time I have found all the managers (assistant regional, area, service and homes managers) to all be very approachable and supportive. I truly enjoy coming to work and value the experience of all the people that work for Choice Support.” Staff Survey, 2015

"The staff are warm hearted and friendly and always willing to share experiences and acquired knowledge. The service users are treated with great compassion and understanding. There is a wide ranging series of activities to become involved in and I feel I am learning something every day and am gradually gaining in confidence. The work is enjoyable and people are supportive and aware of the skills you need to acquire." Staff Survey 2015

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Tags in this document: Families Health

 

Contact us

Looking for support

Email: enquiries@choicesupport.org.uk
or telephone: 0207 261 4100

Jobs & volunteering

View our current job vacancies


Sheffield Office

St Mary's Community Centre
Bramall Lane
Sheffield
S2 4QZ 

01142 230 236

Dave Jackson - Operations Director
Lisa Curtis - Families Lead
Katie Wildgoose - Services Manager


Wakefield Office

East Unit 5
Clarke Hill Farm
Aberford Road
Wakefield
West Yorkshire
WF1 4AL

01924 299 399

Dave Jackson - Operations Director
Karen Gillot - Assistant Operations Director
Charity Dube - Area Manager
Haidee Young - Area Manager


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