cqc ratings


Sam enjoys going on regular days out by saving up his hours and sharing support with other people.

"One family member told us that it was important the person knew who was coming to support them. This was achieved by having a stable group of support workers and by sending the person and their family the staff rota in advance. They said this was a 'particularly good aspect' of the services that worked 'really well.'" CQC inspection report, December 2015.

We support people with learning disabilities, physical disabilities and mental health needs in the South of England. 

For example, our registered care home on Hayling Island, Hampshire offers support and accommodation for up to nine people with past or present experience of mental ill health. In Surrey we support people with very complex needs to live independently in self-contained flats. We are increasing supporting  people in other areas, particularly those who have their own personal and health budgets and who need a substantial support package.

All of our services in this area are rated "good" by the Care Quality Commission (CQC).

We run a number of great activities

We run a number of other great value services including clubs and day trips where any local person with a learning disability or mental health need can meet new friends and share support hours. 

Here are some examples of the activities we currently run in Hampshire

Pub night out

  • Where: Heron pub, Petersfield Road, Havant, Hants PO92EN 
  • When: Thursday evening
  • What: A meal out with friends

 Ten pin bowling

  • Where: Mega Bowl,Terminus Road, Chichester Gate Leisure Park, Chichester P0198EL
  • When: Saturdays


  • Where: Anders Hall, Jubilee Park, Waterlooville PO76AW 
  • When: Every other week

We support people to attend this disco which is currently run by Mencap 

Allotment Group 

This group is supported by an experienced farmer.

  • Where: Hooks Lane, Bedhampton, Havant, Hants. 
  • When: Twice a week 

Day trips 

We run regular day trips which in the past have included Isle of Wight, Santa Pod (drag racing), Monkey world, Farnborough and Bournemouth Air Shows and Poole Pirates. 


"It was clear from the feedback we received from people who used the service, and staff, that managers of this service had developed a positive culture based on strong values." Beach Road, CQC inspection report (May 2016)

"We met one person who had been at the home for about 18 months and was now living independently in a housing association property. They were visiting a friend at the home during the inspection and told us that the home was great and said 'Look at me now, the staff were great and I now live alone for the first time in ages.' They could not praise the staff enough. One person who had gone out to the pub with the visitor saw their success as something they could aspire to." Beach Road, CQC inspection report (May 2016)

"There were good channels of communication and the registered manager and service managers were easy to contact. There was a clear management structure and a management system which took into account the working patterns of staff. Systems were in place to monitor and improve the quality of service provided." CQC inspection report, December 2015

"Staff were supported by regular observations, supervisions and appraisals. These were recorded and the status of appraisals was checked by an annual internal audit." CQC inspection report, December 2015

"People described their support workers as 'a very caring bunch' and 'definitely respectful.'" CQC inspection report, December 2015

“Very content within my role and have the support and encouragement that I need to progress with all tasks asked of me.” Staff Survey, 2015

Contact us

Looking for support

Email: enquiries@choicesupport.org.uk
or telephone: 0207 261 4100

Jobs & volunteering

View our current job vacancies

Hampshire Office

Unit 201 Room 8 
Langstone Gate
Solent Road

02392 499 485

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