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How we support you
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We think support will only work properly when it is designed to give people what they really want. This means understanding people’s hopes and dreams, as well as their needs.
We think support works best when designed to give people what they really want. This means understanding people’s hopes, dreams and needs.
The first thing we will do is get to know you, to find out what you want. Then we will work with you to plan support that’s right for you.
Everybody has the right to a decent life. This includes:
• a home of your own - with family, friends or living alone
• living life as you choose
• control over your life, including over how you spend money.
Good support is different for each person, as everyone’s needs and circumstances are unique.
We will not make assumptions about you or try to fit you into something that isn’t right for you. Instead, we will ask you what you want and need, and then design support that fits you.
We will listen. We will do our best to help you, but if we feel we cannot give you what you need we will try to introduce you to other organisations that might be able to help.
We do not provide crisis mental health support
If you are concerned about your mental health, or the mental health of someone you know, please:
- contact and visit your GP
- call 999
- present at your local Accident and Emergency Department.
The NHS and Mind have lots of information on how to access mental health services, including services for people in crisis.
Often families who are considering where to turn for support need to talk to someone in their shoes before they make decisions. Meet Lynda, our voluntary Families Ambassador here.
