Plan and Support Officer
About the role:
Are you looking for a new opportunity? Do you have excellent communication skills, both written and oral? Are you able to provide outstanding customer care and represent Choice Support in a positive and professional manner to both internal and external agencies? Then this is the role you have been looking for!
Choice Support currently delivers the Care Quality Commission (CQC) Experts by Experience contract across the whole of England. We are looking for an additional Plan and Support Officer to join our team. Working from home you will provide Experts by Experience colleagues with telephone and comprehensive administrative support to facilitate their involvement in CQC inspections and activities.
You will be the main point of contact for Experts by Experience before, during and after events. You will also provide telephone and administrative support to CQC Inspectors. Experts by Experience colleagues are individuals employed by Choice Support who have lived experience of health and social care services. They take part in CQC inspections alongside CQC Inspectors.
Hours:
37.5 hours per week.
Location:
Home based.
About you:
- At least 2 years of experience working with people who use health and social care services in either a professional or unpaid role,
- A good working knowledge of health and social care infrastructures.
- Good communication skills, people skills, enthusiasm and a positive attitude.
- An ability to cope with stress and prioritise a demanding workload.
- A commitment to good teamwork
- Proven administrative skills, use of IT software and programs
- An ability to think and respond creatively, positively and with flexibility.
- A commitment to training and development.
- Ability to work from home with occasional travel
For an informal discussion about the positions, please contact either Kim Arnold T 07894 566 845 or Emma Clements on T: 07554 453 250 or email exesensitiveinfo@choicesupport.org.uk
Closing date for completed application forms is Tuesday 30th June 2026-
Please note to be considered for this role please complete the application form and provide a covering letter. The application form can be downloaded upon this page.
Interviews will be held via Zoom on Wednesday 8th July 2026
Please note that we are unable to offer sponsorship, please only apply if you can work in the UK.
We may close this post early if we receive sufficient applications before the closing date. If you are interested in applying, we would ask that you do so as early as possible to avoid any disappointment.
To keep the people we support safe, we follow safer recruitment steps. This includes DBS checks, reference checks and reviewing your work history.
Explore our employee benefits, the good practices we've committed to, and our core values by clicking here.
To learn more about Diversity and Inclusion at our company, click here and see how we foster a supportive and inclusive workplace for all.
Choice Support is Disability Confident which is a scheme run by the Department of Work and Pensions. As part of our commitment, we operate a guaranteed interview scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview. If you consider yourself to have a disability or long-term chronic health condition or if you require any adjustments/support during the application/selection process, please contact Emelia.waring@choicesupport.org.uk so that we can discuss your needs with you.
