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Dash Review Findings on Care Quality Commission
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A review into the operational effectiveness of the Care Quality Commission (CQC) is being conducted by Dr Penny Dash on behalf of the Department of Health and Social Care
The purpose of the review is to examine CQC’s new single assessment framework which is used for inspections and ratings of health and care providers.
Report findings
An interim report was published on Friday and was widely covered in the media.
The report provides a summary of the review’s findings and is aimed at health professionals, health and social care services, academic and professional institutions and the general public.
It found significant failings at CQC and states the “urgent need for comprehensive reform”. Five recommendations have been made for the regulator to improve.
A more detailed report will be published in the autumn.
What CQC has said in response to the interim report
CQC has recently appointed an interim chief executive, Kate Terroni, following the resignation last month of its former head, Ian Trenholm.
In response to the report, Kate Terroni said:
"We accept in full the findings and recommendations in this interim review, which identifies clear areas where improvement is urgently needed.
Work is underway to improve how we're using our new regulatory approach. We’ve committed to increasing the number of inspections we are doing and we’re increasing the number of people working in registration so we can improve waiting times.
We’ll be working with people who use services and providers to develop a shared definition of what good care looks like.”
CQC has also appointed Professor Sir Mike Richards who has previously worked as chief inspector of hospitals and in government as national director of cancer care. Professor Richards will conduct a targeted review into the single assessment framework and its use in NHS trusts to assess how this can be improved.
What this means for the Public Engagement Network (PEN)
Choice Support’s Experts by Experience contract, which includes the Public Engagement Network (PEN), will continue to play an important role in the work of CQC.
We remain committed to hearing peoples’ lived experiences of health and care and we will continue to pass the feedback you share with us to CQC.
It is vital that we include the voices of people who are not usually heard as CQC makes important changes to how they work.
Please share any comments or questions you have with us.
We will work with our colleagues at CQC to respond to you. The responses we receive will then be shared with all PEN members.
We are keen to hear your thoughts and insights, and very much value your contributions.
